Return & Exchange Policy
Return & Exchange Policy
1. Scope & applicability
This Return & Exchange Policy governs the terms under which customers of Tilting Heads, operated by Tervigon Collective Private Limited, may seek a return, exchange, or refund for products purchased on www.tiltingheads.com. By placing an order, you agree to this policy.
2. Eligibility for return
A return request is eligible only when all of the following are true:
- The product delivered is damaged, defective, or materially different from the product ordered.
- The request is raised within 48 hours of the date and time of delivery.
- The product is unused, unopened, and in its original packaging with all tags, labels, and accessories intact.
- Valid proof of purchase (order confirmation or invoice) is provided.
Requests that do not meet every condition are not eligible.
3. Non-returnable items
These are not eligible for return or exchange:
- Products that are not damaged, defective, or incorrectly delivered
- Products that have been used, opened, or tampered with
- Personal care and hygiene products
- Gift cards and vouchers
- Products purchased during sale, clearance, or promotional events marked as final sale
4. Return process
Start a return through this Return & Exchange Portal, or email woof@tiltingheads.com with your order number, a description of the issue, and clear photos and/or a video of the product.
Every request is reviewed before it is approved. Return shipping instructions are sent by email after approval. A return shipment is not accepted without that confirmation.
5. Exchange policy
5.1 First exchange
The first exchange on an eligible order is free, subject to product availability and the eligibility rules in section 2.
5.2 Later exchanges
Any exchange after the first one on the same order is chargeable. Shipping for that later exchange is paid by the customer and is confirmed when the request is made.
5.3 Orders already exchanged
An order that has already been exchanged once is not eligible for a refund. A store credit for the order value may be issued instead, for a later purchase on www.tiltingheads.com.
6. Damaged or defective items
Report a damaged or defective product within 48 hours of delivery through this portal, or email woof@tiltingheads.com with photos and/or a video.
After the claim is verified, Tilting Heads may:
- Send a replacement within 7–10 business days of approval, or
- Process a refund within 10–15 business days of approval
Claims raised after 48 hours are not eligible.
7. Refund process
An approved refund is credited to the original payment method within 10 business days of approval. Your bank or payment provider may take longer to show the credit.
If the refund has not arrived within 15 business days of approval, email woof@tiltingheads.com or call +91 98188 56823.
8. Contact
Tilting Heads – Customer Support
woof@tiltingheads.com
+91 98188 56823
Monday to Saturday, 10:00 AM – 6:00 PM IST